Help & FAQs
Help & FAQs: Robust Quality Store
Ordering and Shopping:
Q1: How do I place an order?
Answer: To place an order, simply browse our collection, select the items you want, and add them to your cart. Then, proceed to checkout, provide your shipping and payment details, and confirm your order.
Q2: Can I modify or cancel an order?
Answer: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer support team with your order details for assistance.
Shipping and Delivery:
Q3: How long does delivery take?
Answer: Delivery times vary based on your location and chosen shipping method. Standard delivery typically takes 14-28 business days, while expedited options are available for faster delivery.
Q4: What is your return and exchange policy?
Answer: We offer a hassle-free return and exchange policy within 30 days of receiving your order. Items must be in unused condition with tags intact. Visit our Returns & Exchanges page for detailed instructions.
Product Information:
Q5: Can I view product details and specifications?
Answer: Yes, each product page includes detailed information such as size options, fabric details, care instructions, and customer reviews.
Q6: How do I choose the right size/color/model?
Answer: You can find size charts and color options on each product page. For sizing assistance, refer to our sizing guide or contact our customer support team.
Account Management:
Q7: Can I change my shipping address?
Answer: Yes, you can update your shipping address in your account settings before placing an order. If you've already placed an order, please contact us for assistance.
Promotions and Discounts:
Q8: How can I use a coupon code?
Answer: During checkout, you'll see a field to enter your coupon code. Enter the code and click "Apply" to see the discount reflected in your total.
Privacy and Security:
Q9: How is my personal information used?
Answer: Your privacy is important to us. We only use your information for order processing, communication, and improving our services. Read our Privacy Policy for more details.
Contact Information:
Q10: How can I reach your customer support team?
Answer: You can contact us via chat option available at the bottom or email at support@robuststore.com. Our customer support team is available 9-6 EST.
Technical Support:
Q11: What should I do if I encounter technical issues on the website?
Answer: If you're facing technical issues, try clearing your browser cache and cookies. If the problem persists, contact our technical support team for assistance.
You can use the chat option available in right bottom of the Robust Quality Store for any suggestion and question.